Authorize a Respondent to Retake the Test

If a respondent cannot complete the test due to a technical problem or an interrupted Internet connection, the manager can advise the respondent to return to the home page of the test and enter the same combination of username + group password to continue the test where it was interrupted.

Whether there has been a technical problem or not, the manager may for various reasons wish to cancel the sessions of certain respondents and allow them to retake the test.

To authorize a respondent to retake a test:

1. From the Group list, select the group whose respondent you want to authorize to retake the test.
2. A summary of results for the group’s respondents appears in the List of respondents who started the test.
3. Click the username of the respondent you want to authorize to retake the test; the Respondent’s results page appears.
4. Click Authorize the respondent to retake the test.
   NOTE: This deletes the results of the previous test and returns the respondent to the List of respondents who did not start the test.
5. Click OK to confirm that you are authorizing the respondent to retake the test.

When authorization is granted, the respondent can immediately connect to the test home page and enter the same username and group password to retake the test. There is no fee for a test that is retaken.